“I wouldn’t have been able to manage on my own”: supporting independence
When everyday tasks become difficult
A gentleman living in a retirement facility in Oswestry relies on his hearing aid to stay connected with the world around him. Living alone, with no medical support on site, he already depends on others for some day to day help.
Alongside hearing loss, he also lives with severe vision impairment and difficulties with dexterity. This means even simple tasks, such as changing a hearing aid battery, can become complex and frustrating.
A growing problem
Over time, changing the battery had become increasingly difficult. Unable to see which way to insert it and struggling with the small components, he relied on the facility manager for support.
Unfortunately, repeated attempts to change the battery led to damage to the hearing aid. The battery drawer became broken, making the hearing aid unusable.
Without it, communication would become much harder, increasing the risk of isolation and affecting his confidence and independence.
Returning the hearing aid to Audiology for repair was the next step, but this was not something he could manage on his own.
Stepping in to provide practical support
At a hearing support hub in Oswestry, a Community Resource volunteer recognised the situation and the challenges involved.
To ensure the gentleman was not left without support, the volunteer offered to take responsibility for the repair process. He arranged to return the hearing aid to Audiology on his behalf and requested that it be sent back to him once repaired.
He also committed to visiting the gentleman in the care home once the hearing aid was returned.
During this visit, he will provide hands on support to ensure both the gentleman and the facility manager feel confident managing the hearing aid safely in future. This includes showing how to correctly change the battery and avoid further damage.
The difference it will make
This support means the hearing aid can be repaired quickly and safely, without the individual having to navigate a process he cannot manage independently.
It will allow him to continue using his hearing aid, stay connected with others and maintain his independence.
By supporting the facility manager with the right knowledge and skills, it will also reduce the risk of future damage and ensure ongoing support is in place.
Why this matters
This case highlights how a simple repair can become a significant barrier for someone with multiple needs.
Community Resource’s hearing support service steps in to bridge that gap. By providing practical, personalised support, it prevents small issues from becoming much bigger challenges that could place additional pressure on health and care services.
Following the loss of funding, Community Resource is asking for support to help protect the future of this vital service. Donations will help ensure people with complex needs can continue to access the support they rely on and live independently in their communities.
You can support hearing loss support hubs by clicking on the button below and donating on our JustGiving page
