Hearing loss support for NHS hearing aid users
Support with your NHS hearing aids
If you need help with your NHS hearing aids, we’re here to support you.
Living with hearing loss can sometimes feel frustrating, especially if your hearing aids are not working as they should. Our trained volunteers offer practical support, information and advice to NHS hearing aid users across Shropshire, Telford and Wrekin.
Many of our volunteers wear hearing aids themselves, so they understand the challenges that hearing loss can bring and the difference the right support can make.
Appointments are required for all hearing loss support hubs.
Call 01743 360641 or email shls@community-resource.org.uk to book your appointment.
Speak to our team
If you’re unsure which hearing loss support option is right for you, get in touch.
Call:
01743 342168
Email:
shls@community-resource.org.uk
We’ll help you find your nearest hearing loss support hub, discuss home visits, and answer any questions you may have.
How we can help
Our audiology-trained volunteers can help with:
- hearing aid tube changes
- battery collection
- minor repairs
- advice on hearing aid care
- information about hearing loss
- practical support to help you get the most from your hearing aids
- finding other services and support if you need additional help
Ways we can support you
Choose the option that works best for you.
Book an appointment at a hearing loss support hub
You can book an appointment at one of our hearing loss support hubs across Shropshire, Telford and Wrekin.
Appointments are required and can be booked by telephone or email.
Our volunteers can help with hearing aid maintenance, battery collection and practical advice.
Home visits
If you are unable to leave your home, we may be able to arrange a home visit.
A trained volunteer can visit you at home to provide hearing aid support and advice.
Care home visits
We also visit residential and care homes to help individual residents with their hearing aids.
Join a Live Well with Hearing Loss workshop
Our free half-day workshops help people adjust to hearing loss and get the most from their hearing aids.
You’ll have the opportunity to meet others with similar experiences, learn practical tips and find out more about support available in your local area.
Find your nearest hearing loss support hub
All hearing loss support hubs operate by appointment only, and are available at locations across Shropshire, Telford and Wrekin.
To book an appointment at one of our hearing hubs, call 01743 342168 or email shls@community-resource.org.uk
If you’re not sure which hub is most convenient for you, we’ll help you find the best option.
South Shropshire
Bishop’s Castle Library
22 Station Street, Bishop’s Castle, SY9 5AQ
Second Tuesday of every month, 10am to midday
Bridgnorth Library
Listley Street, Bridgnorth, WV16 4AW
First and third Tuesday of every month, 10am to midday
The Mayfair Centre and Health and Wellbeing Centre
Easthope Road, Church Stretton, SY6 6BL
First Friday of every month, 9:30am to midday
Ludlow Library
7 Parkway, Ludlow, SY8 2PG
Second Monday of every month, 10am to midday
Shrewsbury and central Shropshire
Shrewsbury Library
Castle Gates, Shrewsbury, SY1 2AS
Third Tuesday of every month, 10am to midday
Wem Library
3 High Street, Wem, SY4 5AA
Third Thursday of every month, 10am to midday
North Shropshire
Our Space, Ellesmere
Trimpley Street, Ellesmere, SY12 0AE
Second Tuesday of every month, 10am to midday
Market Drayton Library
51 Cheshire Street, Market Drayton, TF9 1PH
Fourth Wednesday of every month, 10am to midday
Oswestry Library
9 Arthur Street, Oswestry, SY11 1JN
First Wednesday of every month, 10am to midday
Watergate Centre, Whitchurch
5 Watergate, Whitchurch, SY13 1DW
Second Wednesday of every month, 1pm to 3pm
Telford and Wrekin
Independent Living Centre
Hazeldine House, Overdale, Central Square, Telford, TF3 4JL
Second Wednesday of every month, 10am to midday
Madeley Library – The Anstice
21 Russell Square, Madeley, TF7 5BB
Second Thursday of every month, 10am to midday
Live Well with Hearing Loss workshops
A free workshop to help you adjust to hearing loss
The Live Well with Hearing Loss programme is a free half-day workshop for people who are adjusting to hearing loss.
The workshop gives you the opportunity to meet others with similar experiences, share ideas and learn more about the support available in your local area.
All sessions are led by tutors with personal experience of hearing loss and supported by trained volunteers.
The workshop can help you:
- make better use of your hearing aids
- learn about equipment and support available locally
- improve communication skills and confidence
- meet other people with similar experiences
- understand what other support is available
Book your place
To find out more or register your interest:
Telephone: tel:01743 342168
Email: shls@community-resource.org.uk
Places are offered when enough people have registered interest to run a workshop.
Other hearing support and useful links
If your hearing aids were provided by the Shrewsbury and Telford Hospital NHS Trust Audiology Service, you can also access support through local NHS audiology community clinics.
You may also find these organisations and services helpful:
NHS Shrewsbury and Telford Audiology Services – information about NHS audiology clinics, hearing assessments and hearing aid support.
Sensory Support Service, Shropshire – support and advice for people living with sensory loss.
To find out more about NHS audiology services, visit the Shrewsbury and Telford Hospital NHS Trust website.
For hearing aid and troubleshooting tips visit: C2 hear online.
Need more information?
If you’re unsure what support is right for you, we’re here to help.
Telephone: 01743 342168
Email: shls@community-resource.org.uk
We’ll help you find your nearest hearing loss support hub, discuss home visits and answer any questions you may have.
Thanks to our supporters Second Sense Hearing Specialists